Bugs and Your Business Reputation

We heard a recent story from a new client that we wanted to share with you. It’s a great illustration about how one little bug might affect an entire business.

A woman was exercising in the studio she’d been a member of for almost a year. She had reached the point in the class when they had to do abdominal exercises on balance balls. As she was trying to concentrate on doing sit-ups while not falling –a large roach scurried by. She had to struggle to not scream or freak out, while also continuing to balance and exercise. Needless to say, her endorphin high – and her love for that studio – were both threatened by the sight of a roach. Though she liked the studio and had a good relationship with it, this woman started immediately making bad assumptions about the fitness studio: it wasn’t clean, it wasn’t hygienic, the owners didn’t care about its upkeep, the place was poorly run.

Her reaction is a strong reminder of the importance of businesses – all businesses – having quality pest control. These are disastrous thoughts to have about a company of any kind. And had this woman chosen to go on Yelp or Facebook to let the public know that this studio has a roach problem, the owners would have certainly lost customers and profit quickly and dramatically.

Thankfully, instead of taking her outrage to social media, she spoke to the owner of the studio. She told her that there were visible bugs in her fitness studio, and she needed to solve that problem immediately. The owner was appreciative to hear about the problem and promptly called us at Thompson Brothers to solve it. We came the next day to treat the studio and set up monthly pest control services.

Don’t let the site of one bug lose customers or your reputation. Get quality pest control for your business now—before problems arise. Contact the professional exterminators at Thompson Brothers for regular preventative pest control service.