Why Reviews Like These Mean So Much

Our Thompson Brothers’ Mission

For over 60 years, our team at Thompson Brothers has lived by one simple mission: to protect families and their most significant investments by offering termite protection, pest control, and waterproofing services.

When client Jack shared this feedback with us, it means that he, and others we hear from (even the ones we don’t), are experiencing that attention to detail, and that broader mission of protecting people and their homes.

We live by this motto in all that we do, and in every visit to every home, this is our goal.

When our team at Thompson Brothers receives feedback from customers for a job well done or their service with a smile, it means a lot to our team.

And while we receive positive feedback regularly, this recent review stood out to our team as it reflects our core mission at Thompson Brothers.

Jack’s Review

Let’s start with the expanded review from client Jack:

“Your customer service has always been top of the list. Years ago your team installed a French drain on two sides of the house and in the crawl [space]. Approximately 5-6 years [later], one of your employees called after we did experience some significant rain in the area, and asked if there were any leaks or problems with the work previously performed on our home.

I about fell out of my chair. Customer service like that rarely exists in [today's] society. The point that I wanted to make to you, your associates, and your company is that customer service drives the ship for your success.”

Customer Service You Can Count On

As Jack said in his review, “Customer Service like this rarely exists in society today.” We wish that were not the case, but we’re aiming to change that, one visit at a time.

With every visit to every client's home, we bring our warm, friendly, family-owned way of doing business. Our hope is that by our Thompson Brothers’ technicians being kind, friendly, and accessible when you need them….we’re hoping to create a “new normal” of customer service.

In addition, we want every customer to immediately sense how skilled and reliable our technicians are on every job.

Now we know you can get termite and waterproofing services from a lot of different national and local chains, but the reality, as customer Jack indicated from his review, is that “customer service drives the ship for your success.”

We believe in this wholeheartedly and have for the more than six decades we’ve been a family-owned business. One client at a time, we’re hoping to make a positive impact on your lives and our community. This recent blog highlights one way we share our “local love” with our community each year: We Love Local Giveaway Blog.

To those who have been doing business with us, we thank you!
To anyone who’s looking for exterminating and waterproofing services, we’d love to share our way of doing business with you!
And to Mr. Jack…thank you for this review that meant a whole lot to our team.

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